Shipping policy
Shipping Policy
Last updated: April, 2026
Thank you for shopping with us! Below you’ll find everything you need to know about how we process and ship your order.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
During high-volume periods (sales, holidays, promotions), processing times may be slightly longer.
Shipping Times
Shipping times vary depending on your location:
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United States: 5–10 business days
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International Orders: 7–20 business days
These are estimated delivery times and may vary due to carrier delays, customs processing, or unforeseen circumstances.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number.
Please allow 24–48 hours for tracking updates to appear.
If you haven’t received tracking information within a few days of ordering, feel free to contact us.
Incorrect Address / Failed Delivery
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.
Delays
While we do our best to meet delivery estimates, we are not responsible for delays caused by:
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Shipping carriers
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Customs clearance
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Weather or natural events
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High seasonal demand
Lost or Missing Packages
If your tracking shows your package as delivered but you haven’t received it:
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Please check with neighbors or your local carrier first
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Contact us within 7 days so we can assist
Contact Us
If you have any questions about shipping or your order, contact us at:
Email: serenely48@gmail.com
Response Time: Within 24–48 business hours